The agreement between you and Earling Labs LLC for use of the suite. Short sections, plain language, and the money parts stated outright rather than buried.
These Terms govern your use of the Earling Labs suite, provided by Earling Labs LLC, a Minnesota limited liability company ("Earling Labs," "we," "us"). By creating an account or using any product in the suite, you agree to these Terms and to our Privacy Policy.
Individual products may publish additional terms specific to that product. Where a product's terms and these disagree, the product's terms govern for that product. If you have signed a separate written agreement with us — for example, a Founding Member Customer Agreement — that agreement governs where it conflicts with these Terms.
Current plans, billed per business:
| Plan | Monthly | Annual |
|---|---|---|
| Starter | $199 / mo | $2,189 / yr |
| Pro | $299 / mo | $3,289 / yr |
| Crew | $499 / mo | $5,489 / yr |
You can cancel any time, and you keep access until the end of the period you have already paid for. We do not refund or prorate partial periods. Cancel a monthly plan mid-month and it runs to the end of that month. Cancel an annual plan in month three and it runs to the end of the year.
Cancel from your account settings, or email support@earlinglabs.com and we will do it. We will not make you call anyone or sit through a retention pitch.
Before your access ends you can export your data — estimates, invoices, customers, job records — and we will help if the built-in export does not cover what you need. See section 9.
Ten Founding Member positions are offered at $10,000 as a one-time payment, granting Crew-tier access for the life of the product with no recurring subscription fee.
A Founding Member payment is refundable in full within 14 days of the payment date, for any reason, by emailing us. After 14 days it is non-refundable. The window runs from the date we receive payment, not from when onboarding finishes.
"Life of the product" means for as long as Earling Labs offers the suite commercially. It is not a guarantee that the software will exist forever, and it does not survive a wind-down of the business. If we ever discontinue the suite entirely we will give Founding Members at least 90 days' notice and a full export of their data.
Founding Members sign a separate Founding Member Customer Agreement. Where that agreement and this section conflict, that agreement governs.
Some products let you take payment from your own customers using Stripe Connect. When you do:
You agree not to use the suite to:
Your data is yours. You keep all rights to the customer records, estimates, invoices, photos, and job history you put into the suite. We use it to run the software for you and for nothing else — we do not sell it, and we do not mine it to build competing products or marketing lists.
You can export it at any time, during your subscription or on the way out. We grant you a licence to use the software; you grant us only the permission needed to host and process your data to deliver it.
The suite connects to outside services — Stripe, Twilio, Plaid, QuickBooks, Hover, Google, and others. Those connections are optional and you authorize each one. Their terms apply to you directly, and we cannot guarantee their availability, pricing, or continued existence. If a provider changes or withdraws an API, the feature that depends on it may change with it.
We work to keep the suite up and we monitor it, but we do not currently offer a contractual uptime guarantee or service credits. The service may be unavailable for maintenance, third-party outages, or causes outside our control. We would rather say that plainly than promise a number we are not yet structured to back.
We may suspend or close an account for non-payment, for a breach of section 8, or where required by law. Except for serious or unlawful misuse, we will give you notice and a chance to fix the problem first. If we close your account without cause, we will refund the unused portion of any period you have prepaid — the no-proration rule in section 4 applies to your cancellation, not to ours.
The suite is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI output is accurate, that measurements are exact, that messages will be delivered, or that the software is error-free. Measurements and AI-generated figures are inputs to your professional judgment, not a substitute for it.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business, even if advised of the possibility.
Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. For a Founding Member, that figure is the Founding Member payment. Nothing here limits liability that cannot be limited by law.
You agree to indemnify Earling Labs against claims arising from your use of the suite in breach of these Terms — most commonly, claims brought by a person you messaged without consent.
We may update these Terms. For any material change we will email active contractors at least 30 days before it takes effect. Continuing to use the suite after that date means you accept the revised Terms. The effective date below always reflects the current version.
These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Goodhue County, Minnesota, and both parties consent to that jurisdiction. We are not requiring arbitration or waiving your right to a jury.
Earling Labs LLC
Red Wing, Minnesota, United States
support@earlinglabs.com